Terms and Conditions

On placing an order from this website you are accepting the following terms and conditions.


Add the product(s) you want to order to your basket, and once you’re ready, click on checkout. You will be taken to the secure Paypal website to pay.

As all items are custom made to order please allow up to 2 weeks for orders to be delivered, although they are usually sent out much sooner.

Colours may vary slightly to those shown due to monitors/tablet/phone screens all displaying colours slightly differently.

Plaques and signs are handpainted and each one will may be slightly different to the next.

If any information (names, personalisation details, hand prints, etc) is required to complete the order, you can email it to joanne@enchanted-wishes.co.uk. Only once that information has been received can I begin to process your order.

For personalised prints, a proof will be sent within 7 days of ordering. If there is anything you don’t like or want changing please let me know and I will work with you to make sure you’re completely satisfied with the final design. Once the proof has been approved I will send the final print within 7 days. Please note that these time frames are guidelines and I aim to send orders out much sooner.


Postage and packing costs are calculated at check out, based on the largest item’s size. They are charged at cost price for Royal Mail second class post, plus packaging costs.

Local pickup is available – Chapelford Village, Warrington.

All items are sent out via Royal Mail second class post, with proof of posting obtained for each item. You will receive an email once the item has been despatched. If you do not received your item within 7 days, please get in touch. Items not received must be notified within 14 days of despatch.


Please note that once you have been sent the proof, the order is non-cancellable, and non-returnable.
UK Distance Selling Regulations do not apply to personalised items.


Information I Collect

To fulfil your order, you must provide me with certain information, such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom print order, for example), if you contact me directly. I do not have access to any of your payment information, such as credit card details, as this is handled exclusively and securely by Paypal.

Why I Need Your Information and How I Use It

I rely on a number of legal bases to collect, use, and share your information, including:

– as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
–  when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
–  as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services.

Information Sharing and Disclosure

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.

Transfers of Personal Information Outside the EU

I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction.

Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me

For purposes of EU data protection law, I, Joanne Taylor, am the data controller of your personal information. If you have any questions or concerns, you may contact me at joanne@enchanted-wishes.co.uk.


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