Terms and Conditions

On placing an order from this website you are accepting the following terms and conditions.

ORDERING

Add the product(s) you want to order to your basket, and once you’re ready, click on checkout. You will be taken to the secure Paypal website to pay.

As all items are custom made to order please allow up to 2 weeks for orders to be delivered, although they are usually sent out much sooner.

Colours may vary slightly to those shown due to monitors/tablet/phone screens all displaying colours slightly differently.

Plaques and signs are handpainted and each one will may be slightly different to the next.

If any information (names, personalisation details, hand prints, etc) is required to complete the order, you can email it to joanne@enchanted-wishes.co.uk. Only once that information has been received can I begin to process your order.

For personalised prints, a proof will be sent within 7 days of ordering. If there is anything you don’t like or want changing please let me know and I will work with you to make sure you’re completely satisfied with the final design. Once the proof has been approved I will send the final print within 7 days. Please note that these time frames are guidelines and I aim to send orders out much sooner.

SHIPPING

Postage and packing costs are calculated at check out, based on the largest item’s size. They are charged at cost price for Royal Mail second class post, plus packaging costs.

Local pickup is available – Chapelford Village, Warrington.

All items are sent out via Royal Mail second class post, with proof of posting obtained for each item. You will receive an email once the item has been despatched. If you do not received your item within 7 days, please get in touch. Items not received must be notified within 14 days of despatch.

REFUND POLICY

Please note that once you have been sent the proof, the order is non-cancellable, and non-returnable.
UK Distance Selling Regulations do not apply to personalised items.

PRIVACY

Your personal details (name, address, email address, phone number) will only be stored and used to fulfil your order. They will not be passed onto any third party, or used in any other way. I do not have access to any credit card or payment details, as payments are processed securely through Paypal.


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